Our associates are central to our mission of combining people, technology and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviours that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients and our shareholders..
We at Startek are looking for Technical Support/ Team Leader
Candidate should be Any Graduate with 1 to 3 years of experience as a Team Leader in an international BPO voice or non-voice process. Must have exceptional verbal and written English communication skills. Readiness to work in 24/7 rotating shifts, including US or UK night shifts. Strong knowledge of BPO metrics, Excel, and dashboard reporting.
Monitor daily attendance, login hours, adherence, and general performance of team members. Drive key performance indicators (KPIs) such as AHT (Average Handling Time), CSAT (Customer Satisfaction), NPS (Net Promoter Score), Attrition, and Shrinkage.
