Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world.
At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands. So they can achieve the goal of every modern business: staying one step ahead of a fast-changing world.
We at Cognizant Technology are looking for Technical Support Associates
Candidate should have a Bachelor’s degree or equivalent with 1 – 3 years in International customer service profile for SPE. Excellent communication skills and willingness to work in a voice/ chat/ email channels across multiple shifts/ 24/7 environment.
Quick learner: able to quickly absorb complex product and procedural information, and seamlessly adapt to rapid changes in the product, process and workflow as they occur.
Customer service skills: ability to make decisions based on the best interests of customers, as well as the technical escalations team.
Analytical and proactive mindset: be able to quickly understand, analyze and make recommendations for improvement for internal processes, where appropriate. Able to quickly identify information required for appropriate technical troubleshooting.
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