Astika Software Technologies Pvt. Limited is an IT services and software development company specializing in custom solutions, enterprise applications, and digital transformation. Their careers page highlights opportunities in software engineering, product development, and consulting, reflecting expertise in delivering tailored technology solutions. The company emphasizes innovation, client-focused delivery, and scalable systems, supporting businesses across industries with reliable IT services and advanced software products..
We at Astika Software Technology are looking for a customer-focused Technical Support Executive with experience supporting US-based customers.
The ideal candidate should have hands-on experience troubleshooting technical applications or software platforms, providing phone and email support, and delivering exceptional customer service in an SLA-driven environment.
Provide technical support to US-based customers via phone and email.
Troubleshoot application and platform-related issues, ensuring timely and effective resolution.
Adhere to the defined 15-minute response SLA for all support requests.
