Kapture is a SaaS company that was founded in Bangalore in 2014. The company boasts primarily of a customer support automation platform that provides an all-in-one solution for customers predominantly from retail, travel, BFSI, consumer durables, and the energy sector from across the globe. Kapture also has a customer feedback management platform, and is steadily growing in different markets across the globe. Kapture currently has offices in Bangalore, Mumbai, Delhi, Jakarta, UAE, Riyadh, Philippines, and Florida.
We at Kapture CRM are urgently looking for Technical Support Executive
Candidate should have 1+ years of experience in a technical support or helpdesk role, handling customer queries on SaaS or CRM platforms. Comfortable working with ticketing tools like Freshdesk and can manage multiple tickets while meeting SLAs.
Ability to communicate clearly and professionally, both in writing and over calls, with customers and internal teams. Take ownership of issues and follow them through until complete resolution. Strong debugging and problem-solving skills to identify root causes of technical issues.
Can analyse issues logically and document them clearly for escalation to L2 or engineering teams.
Customer-focused and know how to balance empathy with technical accuracy.
Manage time and priorities effectively in a fast-paced support environment.
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