Talkdesk is a leading provider of cloud-based call center software solutions, helping companies enhance customer service experiences with advanced AI and analytics tools. At Talkdesk, we’ve always believed customer experience should be better. Faster. Smarter. But until now, most platforms only managed the conversation—not the work behind it. That’s why we created Customer Experience Automation (CXA): a new type of platform that uses a network of specialized AI agents to do the actual work of customer service, sales, and support—resolving issues, processing tasks, generating knowledge, and orchestrating outcomes across systems, teams, and channels.
We at Talkdesk are currently looking for Technical Support Engineer on Remote/ WFH role
The Technical Support Engineer – Premium Care serves as the initial point of contact for Talkdesk s platform related issues, accurately capturing incident details, classifying impact and severity, and attempting immediate resolution.
